Privacy, handled
with care.

Welcome to Amazilia Travel. We respect your privacy and recognize the importance of protecting the personal information you choose to share when exploring Costa Rica or requesting our travel planning services.

This Privacy Policy applies to information collected through our website, its inquiry forms, and related communications with our team. It does not automatically cover websites, booking platforms, or services operated independently by third parties. Those providers may have their own privacy notices.

By contacting us, you can review how the information needed for your request will be handled. Where consent is required by applicable law, we will seek it through an appropriate, affirmative action rather than treating website browsing alone as consent.

Amazilia Travel is a Costa Rica–based destination management and travel planning company focused on creating personalized travel experiences.

The identified legal entity is responsible for determining the purposes and means of processing personal information covered by this Policy, unless another arrangement is expressly communicated to you.

The information we receive depends on how you interact with us. It may include:

• Contact information: your name, email address, telephone number, preferred contact method, and the information included in your message.
• Travel planning information: desired destinations, approximate dates, number of travelers, interests, preferred activities, accommodation preferences, transportation needs, estimated budget, and other details you voluntarily provide to personalize a proposal.
• Communication records: messages exchanged with our team and information needed to follow up on a request or coordinate services.
• Technical information: information typically processed when visiting a website, which may include IP address, browser type, device information, and cookie-related data, depending on the technologies actually enabled on the website.

Some information is necessary to answer an inquiry or prepare an itinerary; other details are optional. Required fields will be identified when information is requested. If you decide not to provide essential contact or trip details, we may be unable to respond fully or prepare the requested proposal.

Please do not send passport numbers, payment-card details, medical diagnoses, or other sensitive information through our general website forms. If specific information is genuinely necessary to arrange an accessible or specialized service, we will explain the purpose and an appropriate method for sharing it.

We process personal information for purposes connected with your relationship with Amazilia Travel, including:

• Responding to questions submitted through Contact Us or other contact channels.
• Understanding your travel interests and preparing personalized itineraries, estimates, or proposals requested through Start Planning My Trip.
• Communicating about requested travel services, arrangements, changes, or follow-up questions.
• Coordinating confirmed travel services with relevant providers where authorized and necessary.
• Protecting the website against misuse and maintaining technical reliability.
• Meeting applicable legal, accounting, or recordkeeping obligations.

We will not treat a request for a travel quotation as automatic consent to receive unrelated promotional emails. Marketing communications, if offered, should be based on a separate applicable permission or other valid legal basis, and include a practical way to unsubscribe.

Under Costa Rican Law No. 8968, the collection and use of personal information is subject to principles that include transparency, purpose limitation, and informed consent, except where the law provides an applicable exception.

Depending on the activity and the law applicable to a particular traveler, processing may be supported by:

• Informed consent: for processing that requires your express, informed authorization, such as submitting information for an identified purpose or opting in to optional communications.
• Requested services or pre-contractual steps: where permitted under applicable law, to answer a request for a quote or carry out arrangements you ask us to make.
• Legal obligations: where keeping or disclosing certain records is required by law.
• Legitimate interests: only where this legal basis is available under applicable law and its conditions are satisfied, such as narrowly tailored security and fraud prevention.

Where the EU General Data Protection Regulation or another regional privacy framework applies to our activities, we will provide any additional information and honor any corresponding rights required by that framework.

If processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing already lawfully completed before the withdrawal, and certain data may still need to be retained where legally required.

Depending on the service you request and the permissions that apply, personal information may need to be accessed or received by:

• Authorized Amazilia Travel personnel handling inquiries and travel arrangements.
• Technology service providers supporting website hosting, email, form delivery, data storage, or website administration under appropriate contractual and security arrangements.
• Travel service providers such as accommodation operators, guides, transport companies, and other local partners when necessary to obtain or deliver a travel service you requested, and subject to legally required authorizations.
• Public authorities where disclosure is required by applicable law or a valid legal request.

We do not sell personal information as a standalone commercial product. Providers that receive personal information for their own services may have separate privacy practices; we recommend reviewing their notices where relevant.

Travel arrangements may involve international communication and service providers located in countries other than your country of residence or Costa Rica. Technical service providers may also process or store information across borders.

Before personal information is transferred to another independent recipient or outside the relevant jurisdiction, we assess whether the transfer is lawful and whether informed consent, contractual protections, or other safeguards are required. We will provide further information about applicable safeguards where required by law.

Because cross-border arrangements vary by service and provider, specific destinations and transfer mechanisms must be confirmed against our actual supplier and technology inventory.

We aim to limit personal information to what is relevant for the purpose for which it was provided and to use reasonable technical and organizational measures to help prevent unauthorized access, alteration, loss, or disclosure.

These measures may include controlled access, appropriate account security, secure communication tools, and periodic review of information retained. No internet-based system can be guaranteed completely secure.

Information is retained only for the time needed to manage an inquiry or travel arrangement, satisfy applicable legal and accounting requirements, and address legitimate follow-up matters.

Our website may use essential cookies or comparable technologies needed for basic operation and security. Additional technologies, such as audience measurement or marketing tools, must be identified based on the website's actual configuration.

Where applicable law requires consent for non-essential cookies or tracking, those technologies should remain disabled until an appropriate choice has been made. Declining optional cookies should not prevent access to the site's essential content.

You may also manage or delete cookies through your browser. For any optional cookies in use, the website should provide an accessible mechanism to review or change preferences.

Subject to the laws applicable to your circumstances, you may have the right to:

• Request information about the personal data we hold and how it is used.
• Request access to, correction of, or updating of inaccurate information.
• Request deletion or restriction of processing when legally appropriate.
• Withdraw consent for future consent-based processing.
• Object to certain uses, including direct marketing, when applicable.
• Exercise additional rights, such as portability, where a law that applies to the processing provides them.

To make a request, email info@amaziliatravel.com with the subject Privacy Request. We may need to verify your identity before disclosing or changing personal information. We will handle requests in accordance with applicable requirements.

In Costa Rica, you may also consult the Agencia de Protección de Datos de los Habitantes (PRODHAB). Where another data protection law applies, you may have the right to complain to the relevant supervisory authority.

We may update this Privacy Policy when our services, website technologies, data handling practices, or legal requirements change. The current version will be published on this page with an updated effective date.

If a change materially affects a processing activity for which additional notice or consent is required, we will take the corresponding steps before applying that change.

If you have questions about this Privacy Policy, the use of your information, or a request involving your privacy rights, contact us directly: